COMING TO HOSPITAL
Identity Document
When coming to our hospital, please bring your ID card with your Turkish ID number.
Your Medications
For accurate and complete treatment, remember to bring the names of your medications, and inform your doctor about vitamins, aspirin, and herbal treatments along with your prescription medicines.
Medical Documents
Even though we can view your tests and analyses in the system, it would be beneficial to have them with you.
Contact
For any information about procedures and necessary preparations before coming to our hospital, you can reach our Call Center staff at 0850 811 34 00.
PRE-SURGERY PREPARATION
Eating and Drinking
You should stop consuming solid foods 8 hours before surgery and liquids 6 hours before. Eating or drinking anything can cause you to vomit during anesthesia and may result in aspiration into your airways.
Medications
Before surgery, consult your doctor about special medications such as blood thinners, antibiotics, blood pressure regulators, and sedatives, and inform them when you last took them.
Pregnancy
In case of pregnancy, the existence or suspicion of pregnancy should be reported to the physician as the medications and procedures used during surgery to protect the baby change.
Alcohol-Smoking
Before surgery, quitting or minimizing smoking facilitates anesthesia and reduces the possibility of postoperative lung complications. Alcohol should not be consumed for several days before surgery.
ID Bracelet
The bracelet with your identification information, attached after verification during admission, must remain on your wrist throughout your hospital stay.
Personal Items
Before entering surgery, personal items such as contact lenses, glasses, hearing aids, removable dentures, jewelry, and hairpins must be removed. Lip and nail polish, artificial nails must be removed before surgery.
LEAVING THE HOSPITAL
If it is decided to discharge the patient from the relevant department, the patient or relatives are informed about home care or treatment by the relevant physician and ward nurses.
Before leaving the hospital, the patient should visit the relevant department secretariat to find out if there are any official procedures to be completed.
Medical Leave Report
If the patient works somewhere and needs to provide an official document to their institution about hospitalization or medical leave, they should inform their doctor. The doctor will arrange the necessary documents for medical leave (disability report or committee report, etc.) according to the patient's medical condition.
Documents to Check at Secretary
- Patient file content
- Nurse observation forms
- Billing Forms
- Patient orders
- Blood barcodes
- Medication and supplies report
- Epicrisis
Important: If the secretariat is not visited, the patient may appear to be hospitalized even though they are not.
Note: No fees are collected from SGK or the patient during this process. However, our patients cannot benefit from treatment procedures at other healthcare institutions.PATIENT RIGHTS
Human beings are born with certain rights simply by being human. The concept of rights is universal. In short, a right can be defined as 'the authority granted to individuals by legal rules'.
PURPOSE OF PATIENT RIGHTS
Patient rights are essentially the application of human rights and values to healthcare services. The main purpose of developing patient rights is to support and empower people benefiting from health services, thereby improving service quality and health development.
RIGHT TO BENEFIT FROM SERVICES
Every individual who applies to the hospital, regardless of their physical, intellectual, and social characteristics, has the right to benefit from existing diagnosis, treatment, and rehabilitation facilities.
The patient has the right to choose their physician and/or healthcare institution and to change them at any stage of treatment.
Patients have the right to receive services regardless of their race, language, religion, sect, gender, philosophical beliefs, economic and social status.
RIGHT TO RESPECT AND DIGNITY
Patients and their relatives have the right to be examined, diagnosed, and treated in an environment that is respectful, kind, compassionate, and friendly regarding their personal values and religious beliefs at all times and under all conditions.
They have the right to receive healthcare services with all hygienic conditions ensured and all noisy and disturbing factors eliminated.
RIGHT TO PRIVACY
Respect for privacy (keeping identity, test results, diagnosis, visitors, treatment costs and payment method confidential, absence of unrelated persons during examination) is a fundamental right.
Death does not give the right to violate privacy.
Patients have the right to request environments that provide visual and auditory privacy at all points where they receive services.
RIGHT TO INFORMATION
Patients have the right to obtain complete and current information about all processes of diagnosis and treatment and the possible course of the disease, either themselves or through their legal representatives, and to receive a copy of their medical documentation.
They have the right to request any information about their health status verbally or in writing.
Patients are informed by relevant healthcare personnel in case of any disruption or delay that may occur during service delivery.
RIGHT TO REFUSE, STOP, CONSENT
Patients have the right to participate in decisions about their treatment after being informed as much as possible about issues such as the risk of death or serious side effects related to their illness, alternative treatments, problems related to convalescence, and the chance of success.
Our patients have the right to refuse treatment, request its termination (if there is a vital danger, the prosecutor's office is informed), have their consent obtained for medical interventions, and benefit from services within the framework of consent.
OTHER RIGHTS
- The right to request security
- The right to request facilities to fulfill religious obligations
- The right to have companions and visitors
- The right of a patient who does not understand the official language to request an interpreter for communication purposes, provided they can procure and pay for it
- Patients have the right to request and receive a clear and detailed invoice for the fees they will pay for the services provided
- In cases where service provision is limited, priority rights are determined objectively based on medical criteria
- Emergency patients, disabled patients, forensic cases, elderly, children and pregnant women, patients in pain have the right to priority care
RIGHT TO COMPLAINT AND LAWSUIT
Patients and their relatives have the right to initiate, review, conclude complaint mechanisms in case of violation of patient rights and to be informed of the outcome.
When patients encounter a rights violation contrary to the Patient Rights Regulation, they have the right to first report their complaints to the hospital's Patient Rights Unit.
If complaints cannot be resolved within the hospital, patients have the right to apply to the highest local administrative authority where the health institution is located.
Patients have the right to appeal to the judiciary within their legal rights.
